Robb Consulting Group will keep your systems running with 24/7 proactive monitoring and management.
Some of the managed IT services we provide are
Enterprise Detection & Response (EDR)
We provide centralized managed EDR to include antimalware, antivirus, automated detection and response.
Patch Management
We manage Windows patches and automatic deployment in accordance with the patch management policy. We will also manage 3rd party patches and automatic deployment in accordance with the patch management policy.
Maintenance
We provide ongoing maintenance of workstations and servers to include, but not limited to: Temp File Cleanup, Disk Cleanup, and Memory utilization.
Management
We guide businesses through the process of obtaining necessary certifications and registrations, such as the System for Award Management (SAM), Small Business Administration (SBA) certifications (e.g., 8(a) Business Development Program, HUBZone, Women-Owned Small Business), and others that may enhance eligibility for government contracts.
Sales Support
We make informed recommendations and assist in the procurement of IT-related hardware such as workstations, desktops, servers, AV equipment, and network equipment. If we have any bulk purchasing agreements we then pass them on to you without markup. Equipment configuration/setup may be billed as part of management services.
Backup Services
We make backups of the central server encrypted to onsite and offsite repositories with full image-level backup. Also, backup of Microsoft 365 environment. Annual testing of data recovery.
IT Support Services
We provide 8×5 (8 hours a day. 5 days a week.) IT help desk services, remote support, and onsite support at your offices. We also provide for 8×5 IT help desk and remote support for remote offices.
Emergency Support Services
We provide 24×7 on-call support services for emergency/after-hours issues.
Annual IT Audit
We have certified information systems auditors to conduct annual IT audits to review your network and computer systems in accordance with your audit guidelines. This also includes audit services, external penetration testing, and internal vulnerability scanning.
Migration Services
We provide ongoing and project-based engagement for the migration of email and Office 365 from VITA/state-managed system to its own hosted tenant with Microsoft 365.
Email Service
We manage and maintain the Microsoft 365 licensing and email platform for your organization. We also provide user-level spam and phishing support.
Security Training
We provide quarterly phishing tests on the agency email system and domains. We also provide quarterly web-based security training in accordance with your audit guidelines.
Conference IT Support
We provide on-site support for as many as five (5) days at a conference venue where we set up and troubleshoot company-owned equipment that is being used at the event.
